FAQ for the InterCombi Ticket

1. Where can I buy an InterCombi ticket?

InterCombi tickets can be booked

  • online via the web shop: www.intercombi-ticket.com
  • in the customer services centres of the Rostock Straßenbahn AG (RSAG)
  • in the tourist information offices in Rostock (Universitätsplatz 6) and Warnemünde (Am Strom 59)
  • in the Nykøbing tourist information office

2. What forms of payment are accepted?

Payment can be made in cash (only at the customer centres and tourist information offices) or with debit or credit card (only Visa and MasterCard are accepted in the web shop).

3. How do I change or cancel my booking?

Modifications or cancellations of ticket bookings can only be made through the RSAG customer service centre. You can call us at +49381 / 802-1900 or send us an email at kundenservice@rsag-online.de. Make sure to have your booking number handy.

4. What’s the deadline for booking?

Reservations must be made at least 2 hours before departure of the selected ferry.

5. Are there any discounts for my children?           

Children who have not yet had their 4th birthday travel for free. Children ages 4 to 11 receive discounted pricing. 

6. I have a severe disability. Can I travel for free?

No, the disabled must buy a ticket. If you provide proof of disability, one person and/or support dog may accompany at no extra charge.

7. Is the transport accessible?

The busses, trams, and S-Bahn trains in Rostock are accessible. You can also board the ferry with a wheelchair.

The Movia busses in Denmark are not even with the pavement. Two areas are reserved in each bus for wheelchairs, prams, and bicycles.

8. Can I bring my pram or bicycle? If I buy a ticket, am I ensured that I can bring my pram/bicycle along?

Prams for accompanying children may be brought on board free of charge. 

Bicycles cannot be brought along by passengers travelling on the InterCombi ticket. We recommend instead that you purchase a Person + Bike ticket for the ferry ride from Scandlines. Bicycles also require a ticket to ride public transport in Rostock and Gedser.

Whether they can be taken along depends on the vehicle and how full it is. 

9. Do dogs need a ticket?

All dogs, whatever the size, need their own InterCombi Ticket for dogs.

10. How often do the busses depart from Gedser?

Mondays to Fridays, the busses leave every hour, on the hour. On Saturdays, the busses depart every 2 hours (on the odd hour). Busses are only as scheduled on Sundays and public holidays.

Here you can find the bus timetable from Movia from/to the Gedser ferry. 

11. What do I do if a ferry is late or cancelled and I miss my next connection?           

If ferries are delayed or cancelled, you may file a claim pursuant to EC Regulation 1177/2010 on the rights of passengers travelling by sea and inland waterway. Go to http://www.scandlines.de/kunden-service/eu-verordnung-1177-2010.aspx for more information.

You must obtain confirmation of the delay or cancellation from the ferry terminal check-in.

According to the General Terms for the InterCombi Ticket, you may request a refund of the fare or for partial performance.

12. What can I do if my connection to the booked ferry is late?

You may continue your journey with the next ferry.

If this is not possible, according to the General Terms for the InterCombi Ticket, you may request a refund of the fare or for partial performance.

If you are responsible for not reaching the ferry on time, you will be charged a processing fee.